Customer Service Representative

ITI Australia has an exciting opportunity for an Internal Customer Service Representative to join our Keysborough office! Due to rapid business growth and increasing demand within the timber industry, we’re looking for a passionate individual to be the driving force behind delivering exceptional administrative support and service excellence to our valued customers.

ITI Australia is the country’s largest independent distributor of timber products to the building and construction industry, delivering quality timber across Australia and globally. We are committed to providing high-quality products through our extensive customer network, ensuring builders everywhere have access to the best materials available.

Whether you’re an experienced professional seeking new challenges or just starting your journey, we encourage you to apply today!

The role will also include but will not be limited to the following responsibilities:

• Undertake general word processing, create spreadsheets, and manage relevant databases.
• Providing quotes and pricing.
• Support our Account Managers with any customer service-related tasks.
• Answer incoming phone calls and develop rapport with our customers.
• Provide exceptional customer service.
• Actively promote ITI’s products to generate sales.
• Process sale orders and generate quotations for customers.
• Troubleshooting and resolving enquiries via phone and email in a quick and efficient manner.

To Be Successful

• Customer orientated, capable of competently liaising with internal staff and stakeholders in professional and pleasant manner.
• Goal orientated and effective time management skills required to meet set deadlines.
• Proven ability to multitask and be flexible and adaptable to manage changing work requirements and varying volumes of work.
• High level written and verbal communication skills, including the ability to effectively communicate requests and instructions to individuals and groups.
• Self-motivated, demonstrating strong initiative and ability to work unsupervised.
• High level of proficiency in the Microsoft Office suite of programs in particular Microsoft Excel

We will offer you:

• An attractive and competitive remuneration package.
• A supportive and collaborative management team.
• An opportunity to earn end of year bonuses.
• Lunches provided daily.
• Free access to EAP services.

ITI Australia is committed to building an inclusive and diverse workforce. If this sounds like you and you are ready to embark on an exciting change, Apply!