Customer Service Representative

Are you a dedicated customer service professional ready to take your career to the next level? Your opportunity has arrived at ITI Australia!

Due to a rapid growth in our business and demand within the timber industry, we now have an exciting opportunity for an Internal Customer Service Representative to join us at our St Marys office and be the driving force behind delivering exceptional administrative support and service excellence to our valued customers.

ITI has grown to be Australia’s largest independent distributor of timber products to the building and construction industry, delivering timber across Australia and globally. At ITI Australia, we have made leaps and bounds in the timber industry, and endeavour to provide our quality timber and building products through our network of customers for builders everywhere.

The Internal Customer Service Representative position is an outstanding opportunity, whether you’re an experienced professional seeking new challenges or just starting your journey, we encourage you to apply today!

As a key member of the team, you will report to the Sydney Branch Manager and thrive in an environment where service, sales and customer solutions are paramount.

The role will also include but will not be limited to the following responsibilities:

• Undertake general word processing, create spreadsheets, and manage relevant databases.
• Providing quotes and pricing
• Support our Account Managers with any customer service-related tasks.
• Answer incoming phone calls and develop rapport with our customers.
• Provide exceptional customer service.
• Actively promote ITI’s products to generate sales.
• Process sale orders and generate quotations for customers.
• Troubleshooting and resolving enquiries via phone and email in a quick and efficient manner.

To Be Successful

• Customer orientated, capable of competently liaising with internal staff and stakeholders in professional and pleasant manner.
• Goal orientated and effective time management skills required to meet set deadlines.
• Proven ability to multitask and be flexible and adaptable to manage changing work requirements and varying volumes of work.
• High level written and verbal communication skills, including the ability to effectively communicate requests and instructions to individuals and groups.
• Self-motivated, demonstrating strong initiative and ability to work unsupervised.
• High level of proficiency in the Microsoft Office suite of programs in particular Microsoft Excel.

We will offer you:

• An attractive remuneration package.
• A supportive and collaborative management team.
• An opportunity to be part of a great company culture that offers opportunities for career progression.
• An opportunity to earn end of year bonuses.
• Lunches provided daily.
• Free access to EAP services.

The successful candidate must have legal Work Rights and must undertake a pre-employment medical assessment. ITI Australia is committed to building an inclusive and diverse workforce.